Frequently Asked Questions

Most frequent questions and answers

OUR BAKERY

Unit D, 17 Towcester Rd, London, UK, E3 3ND

Monday – Friday: 8am – 3pm
Saturday: Closed
Sunday: Closed

No. we only operate as an online bakery 

PRODUCT INFORMATION

We use a variety of high quality ingredients in our cakes and icings, including milk, cream, butter, eggs, sugar and flour. Currently, we do not have any other nutritional information available for review.

Café Cake Company doesn’t have gluten-free cakes but we could expand our product range and make gluten-free cakes in the future

Individual pieces will thaw in 30-60 minutes. A tray will thaw in under 2 hours. Once opened, defrosted, and kept in an airtight container the cake will last for 3 days. Frozen our cakes will have a minimum of 6 months life.

ONLINE STORE

Yes. To start placing an order online check out the cakes you want to purchase, add it to cart when you’re finished adding products to cart proceed to the checkout and then fill in your shipping information. After you have filled the information you can make the payment by Paypal or Stripe, when you make the payment the order will be complete.

Our cakes starts from £2.99 (muffins & loaf cakes) we offer a range of cakes from blueberry muffins, lemon drizzle cake, Victoria strawberry sponge cake and many more various cakes.

No. There are no minimum orders any product

Yes. our retail delivery service runs Monday to Friday between the hours of 8am and 3pm, we deliver to United Kingdom only

Sorry, at this moment we do not allow replacements to our product collections, and only offer items to be shipped as they are listed.

We charge £5.99 per delivery

Not at this moment unfortunately. 

It should arrive within 3 days, Use your tracking number to track the status of your package on Parcel2Go.com. Deliveries typically occur during normal business hours through the services of Hermes, UPS or TNT. Your tracking number may not appear in the Parcel2Go tracking system for 24 hours. Please be patient. You will be able to see it delivery flow through the Parcel2Go system and know the estimated day it will arrive.

Yes. We accept Visa, MasterCard, American Express, and Discover.

Yes. To know more information regarding wholesale contact us at info@cafecakecompany.co.uk

No all orders must be prepaid

The Café Cake Company will refund your purchase if for you are not happy with your order. If you wish to cancel your order please contact us within 2 working days of purchase by calling 0207 719 8782 or emailing us at info@cafecakecompany.co.uk. Claims for breakages must also be made within 2 days in order that we may make a timely claim to the delivery company. We may offer you an exchange or refund.

Due to the perishable nature of the goods we will collect the goods free of charge if the goods are faulty but if you have changed your mind we will deduct the cost of collection charges from your refund. This does not affect your statutory rights under the EU Distance Selling Directive.

 

Sorry we don’t offer samples

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